Some Snapchat users were having a hard time getting the app to load Tuesday morning. Numerous users took to Down Detector to report the issues, while others discussed the problems on Twitter.
Most users were having issues when it came to sending and receiving snaps along with logging into the app. Some also reported receiving a message that said the app could not refresh.
Other users reported their app shutting down every time they tried to take a photo and said that they couldn’t send snaps while using wifi or while using their cellular data. But for some, the app was merely crashing when they tried to use it in general, rendering it useless.
Snapchat’s support Twitter account was responding to some users who were experiencing issues with the app but had not sent out a blanket tweet to all users about the outage as of 10:15 a.m. EDT. The account, however, did tell one user that it was looking into the issues with the app.
Snapchat did not immediately respond to Newsweek‘s request for comment on the apparent connection issues.
Users have been frustrated with the app following the redesign and update that dropped earlier this year that made the app more difficult for some users to figure out. Users even signed a petition asking the company to revert the app back to the older version, a request Snapchat met with updates but not a reversal of the redesign.
Kylie Jenner was so dissatisfied with the app that she tweeted in February that she doesn’t even open it anymore. The fallout from the update isn’t the only misstep the company has had to deal with. Singer Rihanna called out the company for an ad that appeared on the app that asked users whether they would “slap Rihanna” or “punch Chris Brown.” The company has since apologized for the ad and removed it from the app. But not before some people decided they didn’t want to use the app anymore, including Chrissy Teigen who shared on Twitter Monday that she was no longer using the app following the ad and the update.